Privacy Policy

Section 1 — About This Document

This Privacy Policy explains how Lush Creations Inc., operating as Lushdoll, collects, uses, and discloses your personal information when you visit our website, use our services, place an order, or communicate with us. "You" and "your" refer to users of our services, whether customers, visitors, or other individuals whose information we collect.

By visiting our website, using our services, communicating with us, or purchasing our products, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our website.

This policy applies to all visitors and users and is effective from the date displayed at the bottom of this document. This policy is available in English only.

Section 2 — Changes to This Policy

We may update this policy at any time without notice. This policy replaces any previous Privacy Policy on our website.

Section 3 — How We Collect and Use Your Information

We collect personal information to provide our services. The information collected and its use vary depending on your interaction with us. We use this information to communicate with you, provide our services, comply with any applicable legal obligations, enforce our terms of service, and protect our rights and the rights of our users.

Section 4 — Information We Collect

The personal information we collect depends on your interaction with our site and services. "Personal information" refers to information that identifies or can be associated with you.

Information you provide includes, but is not limited to:

• Contact Details: Name, address, phone number, email.
• Order Information: Billing address, shipping address, payment confirmation.
• Account Information: Username, password, security questions.
• Shopping Information: Items viewed, added to cart or wish list.
• Customer Support Information: Information included in communications with us.

Usage Data:

We automatically collect information about your interaction with our services using cookies, pixels, and similar technologies. This includes device information, browser information, browsing information, network connection details, IP address, and other interaction data.

Third-Party Information:

We may receive information from service providers who support our site and services, such as payment processors and shipping companies. We are not responsible for any third party's policies or practices. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

Section 5 — How We Use Your Personal Information

We do not sell your personal information. Your information is used for legitimate business purposes only. We use your information for the following purposes, but not limited to:

• Providing products and services — processing payments, fulfilling orders, sending notifications, managing accounts, arranging shipping, facilitating returns and exchanges, and enabling reviews, etc.
• Marketing and advertising — sending promotional information and informing you about new products or services, etc.
• Security and fraud prevention — detecting and investigating possible fraudulent, illegal, or malicious activity.
• Communicating with you — providing customer support and improving our services.

Section 6 — Using Cookies

We use cookies to enhance our site and services in our legitimate interests to administer, improve and optimize the service. For specific information on cookies related to Shopify, see Shopify's Cookie Policy.

Cookies help us remember your preferences, run analytics, and tailor services, products, and advertising. Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Blocking cookies may affect your user experience and some services functionality.

Section 7 — How We Disclose Personal Information

We disclose personal information to third parties and business partners who perform services on our behalf or aid our services for legitimate purposes, such as IT management, payment processing, data analytics, customer support, and shipping. We may also disclose information in connection with business transactions or any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

Section 8 — User Generated Content

If you submit user-generated content, such as reviews or comments, to any public area of the site, it will be publicly accessible. We do not control who accesses this content and we are not responsible for the privacy or security of information you make publicly available.

Section 9 — Third Party Websites and Links

Our site may link to third-party websites. We are not responsible for their privacy practices, policies, or content. We suggest you review their privacy and security policies before providing personal information.

Section 10 — Children's Data

Section 11 — Security and Retention of Your Information

We may use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use our services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

We use reasonable security measures to protect your information but cannot guarantee perfect security. We retain your personal information as needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts. Your information may be transferred and processed outside your country, including in the United States.

Section 12 — Your Rights and Choices

Depending on your location, you may have rights related to your personal information, such as:

• Request access to personal information we hold about you.
• Request deletion of your personal information.
• Request correction of inaccurate personal information.
• Request a copy of your personal information and transfer it to a third party.
• Direct us not to sell or share your personal information or opt-out of targeted advertising.
• Limit the use and disclosure of sensitive personal information.
• Request to stop or restrict processing of your personal information.
• Withdraw consent where we rely on it to process your personal information.
• Appeal our decision if we decline your request.

Section 13 — Managing Communication Preferences

You can opt out of promotional emails by using the unsubscribe option in our emails at any time. You may still receive non-promotional emails related to your account or orders. You can exercise your rights by contacting us using the details below. We may verify your identity before processing requests.

Section 14 — Complaints

If you have complaints about our policies, practices, products or services, please contact us using the details below.

Section 15 — Contact

Please email us at support@lushdoll.com

Published: 10th June 2024